FAQ Electro Teraphy

The endurance of battery is low.

Control: Check battery charge level.  

Solution: Recharge the batteries completely until the  signal of full recharge appears or replace the batteries. Recharge  batteries every 7 days if the device remains unused.

The device does not stimulate the muscle.

Control: Check the correct cable connection.  

Solution: Connect cables  properly.

Characters are displayed well.

Control: Check the display contrast in the setting menu.

Solution: Adjust the contrast in the setup menu of the device.

The device does not switch on/switch off.

Control: Check the on/off button.

Solution:  Keep the on/off button pushed for 2-3 seconds.

The device does not memorize the last 10 programs executed.

Control: Check  the  duration  of  the  treatment.

Solution: Wait for the program to finish, so that it is stored automatically.

The device does not charge the batteries.

Control: Check the battery charger supplied with the device and battery voltage.

Solution: use only the battery charger supplied with the device, check battery voltage  (only  in  the  latest  models).

Programs disappear.

Soluzione: Contattare il Centro di Assistenza.

Current does not increase after a certain value.

Control: Check the condition of batteries and electrodes.

Solution: If the problem persists, contact the Customer Service.

Stimolation is not felt from one or more channels.

Control: Check the condition of batteries and electrodes.

Solution: If the problem persists, contact the Customer Service.

It display as it reacharging but is not.

Control: Wait a few minutes and check if the recharge icon disappears. If not, recharge the device completely.  

Solution: If the problem persists, contact the Customer Service.

Intensity increases unexpectedly and in an uncontrolled way.

Solution:  Contact the Customer Service.

The display darknes during operation.

Control: Switch off the device and keep it switched off for at least 20 minutes, then try again.

Solution: If the problem persists, contact the Customer Service.

The stimulator doesn't power on.

Check  the  condition  of  the batteries.
Recharge  completely  the  batteries  untill  the  signal  of  full  recharge  appears.
Replace  the  batteries.

Solution: Recharge  the  batteries  each  7  days  if  the  device  remains  used

The device gives irksome electric shocks.

Control: Check the condition of cables and electrodes.

Solution: Replace the electrodes and cables.

When intensity is increased, the current increases until 10ma but then it goes down to 0.

Control: Check that the electrode adheres to the skin and the cable is connected to the electrode properly.

Solution: If the problem persists, contact the Customer Service.

The G-trode heas does not emit any stimulation.

Control: Check where the cable connector was inserted.
Control: Too little gel between the 2 heads.

Solution: Connect the head cable to the first device outlet of the central unit. Put enough gel to guarantee skin contact.

Low percepition of stimulation when using G-trode head.

Solution: The current used for this kind of therapy is at microampere level. Perceiving very weak stimulation is normal.

When the head is connected, the red led lamp turns on.

Solution: This indicates that microampere currents are being used. It is normal that the red led lamp turns on.