FAQ Radiofrequency device

The device does not turn on.

Control: check the power cable.

Solution: plug the power cable to the central unit properly.

No heat is perceived on the skin.

Control: check voltage setting in the chosen program.

Solution: increase the voltage in the chosen program.

The head led lamp turns on intermittently.

Control: check that the head works properly. The led lamp is powered independently, so the fact that it turns on intermittently does not affect the correct head operation.

Solution: contact the Customer Service for fixing the led lamp.